{"id":652,"date":"2026-03-30T02:37:03","date_gmt":"2026-03-30T02:37:03","guid":{"rendered":"https:\/\/stuveles.affinis.cc\/?page_id=652"},"modified":"2026-04-06T02:14:09","modified_gmt":"2026-04-06T02:14:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/stuveles.affinis.cc\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"652\" class=\"elementor elementor-652\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-3450885 e-flex e-con-boxed e-con e-parent\" data-id=\"3450885\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d791377 elementor-widget elementor-widget-heading\" data-id=\"d791377\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IMPORTANT QUESTIONS &amp; INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0007279 u-last-p-margin elementor-widget elementor-widget-text-editor\" data-id=\"0007279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This building is located in the historic district of Stufels and was<br \/>\ncarefully renovated with great care and respect for the existing architecture.<\/p>\n<p>We wish you a calm and pleasant stay in Brixen and hope<br \/>\nthat you feel at home here.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-top elementor-element elementor-element-d6c9116 e-con-full e-flex e-con e-parent\" data-id=\"d6c9116\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f9eac20 e-flex e-con-boxed e-con e-child\" data-id=\"f9eac20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5af7995 elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"5af7995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">        <div class=\"accordion-container\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n                            <div class=\"accordion-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <div class=\"accordion-header\">\n                        <div class=\"title\">\n                            <h4 itemprop=\"name\">Cancellation Policy<\/h4>\n                        <\/div>\n                        <div class=\"icon-accordion\">\n                            <span class=\"icon-size\"><svg width=\"25\" height=\"14\" viewbox=\"0 0 25 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M12.3255 12.9893L0.355469 0.779297\" stroke=\"#E6E1E4\"\/>\n<path d=\"M24.4537 0.349609L11.8438 12.9596\" stroke=\"#E6E1E4\"\/>\n<\/svg>\n<\/span>\n                        <\/div>\n                    <\/div>\n                    <div class=\"accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div itemprop=\"text\"><p class=\"p1\">The right of withdrawal as laid down in the Consumers Code is not contemplated - however, we are willing to apply the following conditions for withdrawal.<br \/>\nFor cancellations made up to 31 days before the date of arrival, no additional fee will be charged.<br \/>\nFor cancellations within 30 to 15 days prior to arrival, 40% of the total booking will be charged.<br \/>\nFor cancellations within 14 to 8 days prior to arrival, 60% of the total booking will be charged.<br \/>\nFor cancellations within 7 days prior to arrival, 100% of the total booking will be charged.<br \/>\nIn case of early departure, late arrival or no-show, we will charge a cancellation fee of 100% of the amount paid for the missing days.<\/p>\n<\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <div class=\"accordion-header\">\n                        <div class=\"title\">\n                            <h4 itemprop=\"name\">Parking<\/h4>\n                        <\/div>\n                        <div class=\"icon-accordion\">\n                            <span class=\"icon-size\"><svg width=\"25\" height=\"14\" viewbox=\"0 0 25 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M12.3255 12.9893L0.355469 0.779297\" stroke=\"#E6E1E4\"\/>\n<path d=\"M24.4537 0.349609L11.8438 12.9596\" stroke=\"#E6E1E4\"\/>\n<\/svg>\n<\/span>\n                        <\/div>\n                    <\/div>\n                    <div class=\"accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div itemprop=\"text\"><p>Private parking is available, although not directly at the accommodation, as it is located in a traffic-calmed zone. The garage is a 2-minute walk away and costs \u20ac18 per day.<\/p>\n<p>Please let us know when booking if you require a parking space so we can reserve one for you.<\/p>\n<\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <div class=\"accordion-header\">\n                        <div class=\"title\">\n                            <h4 itemprop=\"name\">Included Services<\/h4>\n                        <\/div>\n                        <div class=\"icon-accordion\">\n                            <span class=\"icon-size\"><svg width=\"25\" height=\"14\" viewbox=\"0 0 25 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M12.3255 12.9893L0.355469 0.779297\" stroke=\"#E6E1E4\"\/>\n<path d=\"M24.4537 0.349609L11.8438 12.9596\" stroke=\"#E6E1E4\"\/>\n<\/svg>\n<\/span>\n                        <\/div>\n                    <\/div>\n                    <div class=\"accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div itemprop=\"text\"><ul class=\"ul1\">\n<li class=\"li1\">Final cleaning is included in the price, provided the apartment is left in a tidy condition. Otherwise, any additional cleaning effort will be charged separately.<\/li>\n<li class=\"li1\">An additional thorough mid-stay cleaning is available on request for an extra charge.<br \/>\nTowel changes are provided as needed in line with our sustainability approach.<\/li>\n<li class=\"li1\">Our service ensures that beds are made daily and essential items are replenished.<\/li>\n<li class=\"li1\">Dishwashing liquid, toilet paper, and cleaning products<\/li>\n<li class=\"li1\">Slippers<\/li>\n<li class=\"li1\">Bathrobe<\/li>\n<li class=\"li1\">Bag for Aquarena<\/li>\n<li class=\"li1\">Electricity and heating costs<\/li>\n<li class=\"li1\">Holiday companion and tips<\/li>\n<li class=\"li1\">Underfloor heating<\/li>\n<li class=\"li1\"><span style=\"color: #484f56; font-size: 1.125rem;\">Free Wifi<\/span><\/li>\n<\/ul>\n<\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <div class=\"accordion-header\">\n                        <div class=\"title\">\n                            <h4 itemprop=\"name\">Pets<\/h4>\n                        <\/div>\n                        <div class=\"icon-accordion\">\n                            <span class=\"icon-size\"><svg width=\"25\" height=\"14\" viewbox=\"0 0 25 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M12.3255 12.9893L0.355469 0.779297\" stroke=\"#E6E1E4\"\/>\n<path d=\"M24.4537 0.349609L11.8438 12.9596\" stroke=\"#E6E1E4\"\/>\n<\/svg>\n<\/span>\n                        <\/div>\n                    <\/div>\n                    <div class=\"accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div itemprop=\"text\"><p class=\"p1\">Out of consideration for all guests and to ensure a pleasant stay, we kindly ask for your understanding that pets are not permitted in our accommodation.<\/p>\n<\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <div class=\"accordion-header\">\n                        <div class=\"title\">\n                            <h4 itemprop=\"name\">Breakfast around the corner<\/h4>\n                        <\/div>\n                        <div class=\"icon-accordion\">\n                            <span class=\"icon-size\"><svg width=\"25\" height=\"14\" viewbox=\"0 0 25 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M12.3255 12.9893L0.355469 0.779297\" stroke=\"#E6E1E4\"\/>\n<path d=\"M24.4537 0.349609L11.8438 12.9596\" stroke=\"#E6E1E4\"\/>\n<\/svg>\n<\/span>\n                        <\/div>\n                    <\/div>\n                    <div class=\"accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div itemprop=\"text\"><p>A delicious breakfast is the perfect way to start the day \u2013 and you won\u2019t have to go far.<\/p>\n<p>Just around the corner, you\u2019ll find Mutschlechner Bakery, offering freshly baked bread and pastries every day, along with a selection of regional specialities \u2013 everything you need to enjoy a fresh and relaxed breakfast in your Stuveles Apartment.<\/p>\n<p>Right next door, Ark\u00e9 Pastry Studio invites you to pause and indulge. Enjoy handcrafted pastries, creative desserts, excellent coffee or a creamy matcha. The cosy tables around the historic fountain are the perfect place to take in the unique atmosphere of Stufels, Brixen\u2019s oldest district.<\/p>\n<p>A place to savour, slow down and feel at home \u2013 right on your doorstep.<br \/>\nTwo special addresses just a few steps from the Stuveles Apartments, perfect for a delightful start to the day.<\/p>\n<\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <div class=\"accordion-header\">\n                        <div class=\"title\">\n                            <h4 itemprop=\"name\">Check-in \/ Check-Out<\/h4>\n                        <\/div>\n                        <div class=\"icon-accordion\">\n                            <span class=\"icon-size\"><svg width=\"25\" height=\"14\" viewbox=\"0 0 25 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M12.3255 12.9893L0.355469 0.779297\" stroke=\"#E6E1E4\"\/>\n<path d=\"M24.4537 0.349609L11.8438 12.9596\" stroke=\"#E6E1E4\"\/>\n<\/svg>\n<\/span>\n                        <\/div>\n                    <\/div>\n                    <div class=\"accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div itemprop=\"text\"><p><span style=\"font-weight: 400;\">3:00 pm \u2013 10:00 am<\/span><\/p>\n<\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"accordion-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <div class=\"accordion-header\">\n                        <div class=\"title\">\n                            <h4 itemprop=\"name\">Payment Terms<\/h4>\n                        <\/div>\n                        <div class=\"icon-accordion\">\n                            <span class=\"icon-size\"><svg width=\"25\" height=\"14\" viewbox=\"0 0 25 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M12.3255 12.9893L0.355469 0.779297\" stroke=\"#E6E1E4\"\/>\n<path d=\"M24.4537 0.349609L11.8438 12.9596\" stroke=\"#E6E1E4\"\/>\n<\/svg>\n<\/span>\n                        <\/div>\n                    <\/div>\n                    <div class=\"accordion-content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div itemprop=\"text\"><p class=\"p1\">Bei Buchung ist ein Angeld in H\u00f6he von 30% des gebuchten Gesamtbetrags mittels Bank\u00fcberweisung zu entrichten, welches im Falle einer Stornierung zur G\u00e4nze beim Beherbergungsbetrieb verbleibt. Der Restbetrag wird direkt in der Unterkunft vor Ort entrichtet.<\/p>\n<\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n    \n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46017bd elementor-widget elementor-widget-spacer\" data-id=\"46017bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e228324 e-con-full e-flex e-con e-child\" data-id=\"e228324\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7fa87d3 e-con-full e-flex e-con e-child\" data-id=\"7fa87d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element 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